Terms of Service

These terms apply when you create an account with, or use, S&C Performance Coaching (“we”, “us”) — our website, member app, memberships, class passes, and class bookings. By creating an account you agree to them.

Your account

You’re responsible for keeping your login details secure and for the accuracy of the information you give us (including health and training information — accurate details help your coach train you safely). You must be old enough, under applicable law, to enter into these terms.

Memberships and class passes

Memberships and class passes are paid for through our payment processor, Stripe. Recurring memberships renew automatically each billing period until cancelled; class passes are single purchases that grant a set number of bookings. Prices and what’s included are shown at the time of purchase. To cancel or change your membership, or to query a payment, contact us — cancellations and refunds are reviewed and actioned by our team rather than processed automatically.

AI features and fair usage

AI features (such as the AI coach, food photo recognition, meal ideas, programme generation and workout reviews) are provided under a fair usage limit, whichever membership, subscription, pass or free trial you have. Fair usage limits how much AI you can use in a day, over a rolling 30-day period and during a free trial. We may also limit how often requests can be made, and limit AI features when overall demand is high. We set these limits to keep the features available to all members, and we may change them. If you reach a limit, AI features pause until your allowance is available again; the rest of the app keeps working. Nothing in these terms affects your statutory rights as a consumer.

Class bookings and cancellations

Booking a class reserves your spot against your membership allowance or class pass. If you cancel far enough ahead of the class start time — the exact cutoff is shown at the time of booking — your session credit is restored; cancelling after that point uses the session. We may need to cancel or reschedule a class (illness, low numbers, unforeseen circumstances); if we do, any session credit used for it is restored to your account.

Training risk

Physical training carries an inherent risk of injury. You confirm that you’re fit to take part in training and classes, or have disclosed any relevant medical conditions to us. Follow your coach’s guidance and stop if something feels wrong — tell your coach.

Community content

If you share workouts, comments or a display name in Community, you are responsible for what you post. Don’t post anything unlawful, abusive, hateful, sexually explicit, or that harasses or impersonates someone else. Comments are checked for unmistakable abuse before they are posted, and you can report a comment or a shared workout, and block any member, from the app. Blocking hides each of you from the other in Community. Our coaches review reports and remove content that breaks these rules; a removed workout stays in its owner’s own history but can’t be shared again. We may also restrict or close accounts that break these rules. To raise a concern, email info@sandccoaching.com.

Acceptable use

Use your own account. Don’t misuse the booking system (e.g. booking spots you don’t intend to use to block other members), and treat coaches and other members with respect, in the app and in the gym.

Ending your account

You can ask us to close your account at any time — contact us and we’ll action it. We may suspend or close an account for misuse of the service or non-payment, and will make reasonable efforts to let you know why.

Changes to these terms

We may update these terms from time to time. We’ll update the “last updated” date above when we do; continuing to use the service after a change means you accept the update.

Governing law

These terms are governed by the laws of Ireland.

Contact us

Questions about these terms — email info@sandccoaching.com. See also our Privacy Policy.